Legal documents

real money games Terms and policies

Before you start using the real money games platform, please read the following terms, policies, and usage rules carefully. They clearly define your rights, responsibilities, and the limits of platform use.

Last updated: January 2025

Key points at a glance

Essential terms you should know before using real money games, explained in plain language.

Age verification required

To open an account with real money games, you must be at least 18 years old. Providing accurate information at registration and completing any necessary identity verification is mandatory.

Bonus usage is subject to specific terms.

Each bonus offer comes with its own playthrough and usage rules. Be sure to review these conditions before claiming a bonus. Misuse may result in account restrictions.

Payments and withdrawals policy

Deposits and withdrawals are governed by defined limits and verification. For large withdrawals, Know Your Customer (KYC) checks may be required. We strive to ensure prompt payments.

Prohibited use

Fraud, multiple accounts, system interference, money laundering, or bonus abuse are strictly forbidden. If proven, accounts may be permanently closed.

Account security

It is entirely your responsibility to keep login details confidential. If you notice any unauthorized access or suspicious activity, promptly notify the support team.

Responsible gaming

real money games emphasizes safe and responsible gaming. Users can set deposit limits, cooling-off periods, and self-exclusion options.

Important notice: By opening an account, browsing, or using any services on the real money games platform, you agree to these terms. It is essential that you read the full document carefully.

General policy

real money games (referred to here as the platform, we, or us) is an online gaming and entertainment service that provides various features to users in Bangladesh. These terms constitute a binding agreement between real money games and the user.

real money games may update, modify, or amend these policies at any time as needed. If you continue using the platform after new changes are published, you are deemed to agree to the updated terms.

  • These terms may be published in both Bengali and English; for interpretation, the Bengali version takes precedence.
  • real money games reserves the right to modify, temporarily suspend, or discontinue any part of the service without prior notice.
  • It is your responsibility to verify and comply with the laws in Bangladesh before using the platform.
  • real money games reserves the right to approve or deny any registration request.

If you need assistance or clarification about these terms, please contact our support team: [email protected]

Account registration

To play on real money games or conduct financial transactions, you must first open a valid account. All information provided at registration must be true, up-to-date, and complete.

Eligibility criteria

  • Your age must be at least 18 years at the time of account opening.
  • Each person may use only one account.
  • From the same household, device, or IP, multiple uses may require additional verification.
  • You must provide a valid mobile number and a working email address.

KYC verification process

For withdrawals above a certain amount, suspicious transactions, or security reasons, Know Your Customer (KYC) checks may be required. In such cases, the following documents may be requested:

  • Clear copies of national ID (NID) or passport
  • Recent identity verification photo including a selfie
  • Proof of address, such as a utility bill or bank statement
  • Proof of ownership for the payment method used

Opening an account with false, misleading, or counterfeit information may lead to the account being closed at any time and, if necessary, the balance seized.

Deposits and withdrawals

The process for adding funds and withdrawing money on real money games is fast, secure, and user-friendly. Transactions may be facilitated through Bangladesh's popular mobile financial services such as bKash, Nagad, and Rocket.

Deposit rules

  • The minimum deposit limit is set by the platform and may be changed.
  • Successful deposits are typically credited instantly; if delayed, please contact support.
  • Deposits made under a third party are not accepted; funds must come from your own payment source.
  • If a transaction fails, refunds may be processed within a defined timeframe after verification.

Withdrawal rules

  • Withdrawals will be processed only through verified payment methods.
  • Typical withdrawal processing may take about 5 to 30 minutes.
  • For large withdrawals, additional security checks may be required.
  • Before withdrawing bonus funds or bonus-related winnings, you must meet the applicable playthrough requirements.
  • In cases of suspicious, abnormal, or high-risk transactions, real money games may temporarily pause withdrawals.

To provide users with fast withdrawal processing, the payment team at real money games works seven days a week.

Bonuses and offers

real money games regularly offers a range of bonuses, cashback, and promotions for new and existing players. Each offer has its own terms.

Welcome bonus

New users may receive a welcome bonus on their first deposit. The general terms are listed below.

  • The welcome bonus applies only to the first deposit.
  • Before withdrawing bonus funds or bonus-related winnings, you must meet the specified playthrough requirements.
  • Each bonus has a defined validity period; if the period expires, unused portions may be forfeited.
  • More than one welcome bonus from the same household, device, or payment source is not eligible.

Cashback and reload bonuses

  • Weekly or time-based cashback offers may depend on losses, turnover, or other eligibility criteria.
  • The reload promotion may apply on special days, events, or during specific campaigns at real money games.
  • If any promotion misuse, coordinated play, or cheating is detected, real money games reserves the right to cancel the promotion.

Before accepting any promotion at real money games, read its terms carefully. If needed, contact the support team for help.

Gaming Policy

At real money games, the games shown are guided by fairness standards, and many outcomes may be determined by RNG or live-system mechanisms. In the event of technical glitches or system issues, specific rules may apply.

Guidelines for using the

  • If you disconnect during play, the server-stored results will be considered final.
  • If a game or round is canceled due to proven technical faults, the associated game may be refunded.
  • If a technical issue is detected in a game, real money games reserves the right to cancel the relevant results or transactions as needed.
  • Interfering with game software, scripts, or the platform is strictly prohibited.

Special policy for live games.

  • Rude, insulting, or inappropriate conduct at a live dealer table may lead to restrictions on your account.
  • Live game results are generally final unless a confirmed technical issue is established.

Prohibited Activities

Under real money games guidelines, the following activities are strictly prohibited. If detected, strict administrative measures may be taken.

Warning: Participation in prohibited activities could result in permanent account closure and, if warranted, legal action.

  • Multiple accounts: Operating multiple accounts by a single user is strictly forbidden.
  • Bonus misuse: Engaging in artificial, collusive, or low-risk patterns to obtain promotions is prohibited.
  • Money Laundering: Illegal money transfers, circular use of funds, or suspicious financial activity are not allowed.
  • Hacking or system interference: Using software, scripts, bots, or tools to gain an advantage is strictly prohibited.
  • False information: Providing false information during registration, identity verification, or payment verification is not allowed.
  • Using third-party accounts: Logging into another person's account, making transactions, or playing from someone else's account is strictly prohibited.

Privacy and Data Protection

At real money games, safeguarding users' personal information is a top priority. To protect data, applicable security measures, encryption, and controlled-access policies may be implemented.

  • Personal information is not sold to third parties without permission.
  • Information may be shared as required by applicable laws, regulatory requirements, or requests from lawful authorities.
  • Learn full information. Privacy Policy View page.
  • Consent to cookies may be required, and you can change it if needed.

Account Closure and Suspension

In certain circumstances, real money games may temporarily restrict, suspend, or permanently close any account. This may include:

  • Violation of Terms.
  • Providing false, misleading, or incomplete information.
  • Detection of suspicious, fraudulent, or risky activity.
  • Failure to complete KYC verification.
  • User-initiated voluntary pause or self-exclusion.

If there is a valid balance remaining before account closure and the user has not violated policies, the balance may be refunded after verification. However, in cases of fraud or breach of terms, the balance may be confiscated.

If you wish to close your account yourself.

If you wish to close your account voluntarily. [email protected] Send your request via email or through Live Chat.

Responsible Gaming

At real money games, we view gaming as a healthy form of entertainment, and to promote responsible play we offer a range of responsible gaming tools.

  • Deposit Limit: You can set daily, weekly, or monthly deposit limits.
  • Loss Limit: You can define the maximum amount you are willing to lose within a defined period.
  • Session Time Limit: You can set a limit on how long you play in one session.
  • Cooling-off Period: There will be an option to take a temporary break for a set period.
  • Self-Exclusion: Requests can be made to restrict or close the account for an extended break.

For more details, visit our Responsible Gaming View page.

If you feel gaming is negatively impacting your daily life, finances, or mental well-being, contact our support team. We are ready to help.

১০ Dispute Resolution

At real money games, we are committed to resolving user complaints or disputes in a fair, transparent, and defined process. If you encounter any issue, follow these steps:

  • Step 1: Live chat or [email protected] Please contact us.
  • Step 2: Submit a written complaint detailing the issue, date, and details; you can expect a response within the designated timeframe.
  • Step 3: If necessary, the matter may be forwarded for higher-level review.

In disputes about game outcomes, server logs, system records, and internal platform data may serve as definitive evidence.

When submitting a complaint, attach your account ID, the date of the incident, any related transaction details, and thorough details to expedite the resolution.

Have you read all terms? Get started now.

Register today in line with real money games rules and enjoy a richer online gaming experience with a welcome offer.